Shipping policy

Shipping Policy

Order Processing

• Orders are processed within 1–3 business days after payment confirmation.
• Orders are not processed on weekends or public holidays.

Shipping Times

• Standard Shipping: 5–10 business days
• Delivery times may vary depending on destination, customs processing, and carrier delays.

Shipping Costs

• Shipping charges are calculated at checkout based on the delivery location and selected shipping method.

Order Tracking

• Once your order has been shipped, you will receive a tracking number via email.

Incorrect Address

• Customers are responsible for providing accurate shipping information. Xinto is not responsible for delays or losses caused by incorrect addresses provided during checkout.

Lost or Delayed Shipments

• If your package is significantly delayed or lost in transit, please contact us at support@xinto.com, and we will assist you in resolving the issue.

Customs and Duties

• International customers may be responsible for customs duties, taxes, or import fees imposed by their local authorities.